How can companies make sustainability information useful to consumers at the moment they make a purchase? Justine Mahler and Cameron Westfall of Amazon join Climate Rising to discuss Climate Pledge Friendly, Amazon’s sustainable shopping program. They explain how Amazon uses third-party certifications to identify products with sustainability attributes, how the company evaluates which certifications qualify, and how it translates complex standards into information consumers can quickly understand. The conversation also explores what Amazon has learned about consumer behavior since launching the program in 2020. Cameron shares research showing a sales lift for products after joining Climate Pledge Friendly, while Justine explains why the environmental impacts that matter most differ across product categories. They also discuss how customer feedback, experimentation, and evolving sustainability science continue to shape the program.

Amazon’s Climate Pledge Friendly Program: Can Sustainability Labels Change How Consumers Shop?

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How can companies make sustainability information useful to consumers at the moment they make a purchase? Justine Mahler and Cameron Westfall of Amazon join Climate Rising to discuss Climate Pledge Friendly, Amazon’s sustainable shopping program. They explain how Amazon uses third-party certifications to identify products with sustainability attributes, how the company evaluates which certifications qualify, and how it translates complex standards into information consumers can quickly understand. The conversation also explores what Amazon has learned about consumer behavior since launching the program in 2020. Cameron shares research showing a sales lift for products after joining Climate Pledge Friendly, while Justine explains why the environmental impacts that matter most differ across product categories. They also discuss how customer feedback, experimentation, and evolving sustainability science continue to shape the program.           

Climate Rising is about the impact of climate change on business. It brings business and policy leaders and Harvard Business School faculty together to share insights about what businesses are doing, can do, and should do to confront climate change. It explores the many challenges and opportunities that climate change raises for managers, such as decisions about where they choose to locate, the technologies they develop and use, their strategies with respect to products, marketing, customer engagement, and policy—in other words, the full spectrum of business concerns.

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